How to Dispute and Correct Errors on Your Credit Report
Quick answer
- Regularly check your credit reports from all three major bureaus (Equifax, Experian, TransUnion).
- Identify any inaccuracies, such as incorrect personal information, accounts you don’t recognize, or wrong payment statuses.
- Gather supporting documentation for each error you find.
- File a dispute with the credit bureau and the creditor reporting the information.
- Allow the bureaus and creditors time to investigate your dispute.
- Follow up if the errors are not corrected within the specified timeframe.
What to check first (before you act)
Credit report accuracy
Before you dispute anything, ensure you have the most up-to-date and accurate copies of your credit reports. You are entitled to a free report from each of the three major credit bureaus (Equifax, Experian, and TransUnion) once every 12 months through AnnualCreditReport.com. Review these reports thoroughly for any personal information that is incorrect, such as your name, address, Social Security number, or date of birth. Even small errors here can sometimes lead to larger issues.
Utilization and balances
Pay close attention to the credit accounts listed on your report. Verify that the balances reported for each credit card or loan are correct and match your own records. High credit utilization (the amount of credit you’re using compared to your total available credit) can negatively impact your score. Incorrectly reported balances can artificially inflate your utilization, making your credit appear worse than it is.
Payment history
This is one of the most critical components of your credit score. Scrutinize the payment status for every account. Look for any late payments that you know you made on time, or payments that are marked as late when they should be current. Errors in payment history can significantly lower your score and are often worth disputing.
Recent inquiries
Your credit reports list inquiries made by lenders when you apply for new credit. While most inquiries are legitimate, it’s important to check for any you don’t recognize. Unauthorized inquiries could indicate identity theft or a mistake by a lender. A high number of recent inquiries can also temporarily lower your score.
Time horizon
Consider how long certain information has been on your report. For example, negative information like late payments typically stays on your report for seven years, while bankruptcies can remain for up to ten years. Understanding the age of the information helps you prioritize what to dispute and what to wait out, though you should still dispute any inaccuracies regardless of age.
Step-by-step (credit improvement workflow)
1. Obtain Your Credit Reports:
- What to do: Visit AnnualCreditReport.com to request your free credit reports from Equifax, Experian, and TransUnion.
- What “good” looks like: You have all three reports in hand, ready for review.
- Common mistake: Only getting one report.
- How to avoid it: Make it a habit to get all three reports annually, or more often if you’re actively monitoring.
2. Review Each Report Carefully:
- What to do: Go through each section of each report – personal information, accounts, inquiries, public records.
- What “good” looks like: You’ve identified specific items you believe are inaccurate.
- Common mistake: Skimming the report.
- How to avoid it: Take your time, compare against your own records, and highlight or note every potential error.
3. Gather Supporting Documentation:
- What to do: Collect any evidence that proves an error. This could include payment confirmations, statements, correspondence with creditors, or identity theft reports.
- What “good” looks like: You have clear proof for each disputed item.
- Common mistake: Not having proof.
- How to avoid it: Before filing, ensure you have the necessary documents ready.
4. File a Dispute with the Credit Bureau:
- What to do: Go to the credit bureau’s website (Equifax, Experian, or TransUnion) and find their online dispute process. Fill out the dispute form accurately, detailing each error and attaching your documentation.
- What “good” looks like: Your dispute is submitted with all required information and evidence.
- Common mistake: Filing a vague dispute.
- How to avoid it: Be specific about what is wrong and why, referencing your supporting documents.
5. File a Dispute with the Creditor (Furnisher):
- What to do: You can also dispute directly with the company that reported the information (e.g., your credit card company). This can sometimes expedite the process.
- What “good” looks like: You’ve notified the creditor of the error and provided evidence.
- Common mistake: Only disputing with the bureau.
- How to avoid it: Understand that both the bureau and the furnisher have roles in investigation; disputing with both can be more effective.
6. Wait for Investigation:
- What to do: The credit bureaus have a legal timeframe (typically 30 days, sometimes up to 45) to investigate your dispute. They will contact the furnisher for verification.
- What “good” looks like: You’ve allowed the required time for the investigation to occur.
- Common mistake: Following up too soon.
- How to avoid it: Be patient and wait for the official investigation period to conclude.
7. Review the Investigation Results:
- What to do: The credit bureau will send you a letter or provide online access to the results of their investigation. They will also send you an updated credit report.
- What “good” looks like: The errors you disputed have been corrected.
- Common mistake: Not reviewing the updated report.
- How to avoid it: Always check the revised report to confirm the corrections have been made.
8. Escalate if Necessary:
- What to do: If the errors remain uncorrected or the investigation was not thorough, you can file a secondary dispute or escalate your complaint. You might also consider contacting the Consumer Financial Protection Bureau (CFPB).
- What “good” looks like: You’ve taken further action to ensure accuracy.
- Common mistake: Giving up after the first attempt.
- How to avoid it: Understand your rights and pursue further avenues if the initial dispute is unsatisfactory.
9. Monitor Your Credit Regularly:
- What to do: Continue to check your credit reports periodically to ensure no new errors appear and that corrections remain in place.
- What “good” looks like: Your credit reports are consistently accurate.
- Common mistake: Only checking credit when applying for a loan.
- How to avoid it: Make credit monitoring a routine part of your financial health.
What affects your score (plain language)
- Payment History: Paying bills on time is the biggest factor. Late payments can significantly hurt your score.
- Credit Utilization: How much credit you’re using compared to your total available credit. Keeping this low (ideally below 30%) is beneficial.
- Length of Credit History: The longer you’ve had credit accounts open and in good standing, the better.
- Credit Mix: Having a mix of different types of credit (e.g., credit cards, installment loans) can be positive, but it’s not a major factor.
- New Credit: Opening many new accounts in a short period can temporarily lower your score.
- Public Records: Bankruptcies, liens, and judgments can severely damage your credit score.
- Errors on Your Report: Incorrectly reported late payments, high balances, or accounts you don’t own can unfairly lower your score.
What NOT to do while improving credit:
Avoid closing old, unused credit accounts, as this can reduce your overall available credit and shorten your credit history length. Also, do not apply for numerous new credit cards or loans all at once, as multiple hard inquiries can negatively impact your score. Finally, never pay a company to “fix” your credit; legitimate credit repair is something you can do yourself, and scams are common.
Common mistakes (and what happens if you ignore them)
| Mistake | What it causes | Fix